• All regular priced products bought in-store and online can be exchanged or returned for within 3 daysof their initial purchase date or delivery date.
  • All products must be un-worn and still intact including their original tags/packaging/extra laces, accompanied by their receipt for proof of purchase.
  • Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card.  Under these circumstances Poopoo Online Store will cover all costs involved in returning the merchandise.

Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: WINFIELD COMM. BLDG, 6-8 PRAT AVE, ROOM 907, 9/F, TSIM SHA TSUI, Hong Kong Island Hong Kong SAR China.

To return your product, you should mail your product to: WINFIELD COMM. BLDG, 6-8 PRAT AVE, ROOM 907, 9/F, TSIM SHA TSUI, Hong Kong Island Hong Kong SAR China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.